Privacy Policy
1. Introduction
BondBuild (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website www.bondbuild.co.za and related services (“Services”).
We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy laws.
By using our Website or Services, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.
2. Information We Collect
To deliver our services and enable fast home loan pre-approval within 24 hours, we may collect the following types of personal information:
(a) Personal & Contact Details
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Full name
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ID number or passport number
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Email address
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Contact number
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Residential or postal address
(b) Financial & Employment Information
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Income and employment details
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Credit history or bank statements (where relevant)
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Property purchase details and bond requirements
(c) Technical & Usage Information
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IP address, device information, and browser type
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Website usage data and analytics via cookies or similar technologies
(d) Communication Information
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Enquiries, messages, or documentation you send us
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Feedback or support requests
3. How We Collect Your Information
We collect information through:
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Online forms and contact submissions on our Website
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Direct communication by phone, email, or WhatsApp
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Supporting documents provided for your bond application
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Third-party partners such as lenders, credit bureaus, or verification services (with your consent)
4. Purpose of Processing
We process your personal information for the following purposes:
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To assess your eligibility and assist with bond pre-approval within 24 hours
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To prepare and submit home loan applications to financial institutions
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To communicate updates, feedback, or approval outcomes
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To comply with legal and regulatory requirements
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To maintain accurate internal records and improve our services
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To send marketing updates or promotions (where you have opted in)
We only collect and use personal information that is necessary for these purposes.
5. Fast 24-Hour Approval Data Handling
To achieve our 24-hour turnaround goal, BondBuild securely collects and verifies your documents digitally.
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Information is reviewed promptly by our internal consultants.
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Data may be securely shared with trusted banking partners or credit bureaus solely for verification and pre-approval purposes.
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All personal data used in the pre-approval process is encrypted and stored securely, with restricted access limited to authorised personnel.
We never sell or rent your personal data.
6. Legal Basis for Processing
BondBuild processes personal information under one or more of the following lawful bases:
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Consent: when you voluntarily provide your data for assessment or marketing.
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Contractual necessity: when processing is required to perform our services.
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Legal obligation: when required by financial or regulatory law.
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Legitimate interest: to improve our processes, protect our business, or communicate efficiently.
7. Disclosure of Personal Information
We may share your information with:
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Registered banks, bond originators, and financial partners (for loan assessment)
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Technology and data-hosting providers (who comply with POPIA)
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Legal, compliance, or financial advisers (when necessary)
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Government or regulatory authorities (where required by law)
We ensure that all third-party partners maintain equivalent levels of privacy protection.
8. International Data Transfers
If your information is transferred outside South Africa, we will ensure that the receiving party provides protection comparable to that required under POPIA, including contractual data protection clauses where necessary.
9. Data Retention
We retain your personal information only as long as necessary for:
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Fulfilling the purpose it was collected for (e.g., completing your bond process), and
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Complying with legal, accounting, or reporting obligations.
Once no longer needed, data will be securely deleted or anonymised.
10. Security Measures
We use industry-standard safeguards to protect your data, including:
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Secure encrypted data storage and transfer
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Access control and authentication for staff
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Regular system monitoring and compliance reviews
While we take reasonable measures to protect your information, no system is completely immune from risk, and we cannot guarantee absolute security.
11. Your Rights Under POPIA
You have the right to:
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Access the personal information we hold about you
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Request correction or deletion of inaccurate or outdated information
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Object to or limit certain types of processing
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Withdraw consent (where processing is based on consent)
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Lodge a complaint with the Information Regulator (www.inforegulator.org.za)
To exercise these rights, please contact us (see section 13 below).
12. Cookies and Tracking
We use cookies to improve user experience and measure site performance.
You can disable cookies through your browser settings, but some site features may not function properly without them.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
BondBuild
📧 Email: info@@bondbuild.co.za
📞 Phone: 031 109 3946
